Terms of use

Terms of Use & Privacy policy


Data protection and security

The protection of your personal data and your privacy is of utmost importance to us. The purpose of the terms of use and privacy policy is to fully inform you on how we handle your personal data.


Data controller, data protection officer

The controller and service provider is FracasNoir BV, registered at Kenaustraat 4, 2011 MX Haarlem, The Netherlands. For any questions about our website or the information set out below, please contact info@fracasnoir.com


Definition of personal data

"Personal data" are defined by law as "information concerning the personal or material circumstances of an identified or identifiable natural person". This includes, for example, information such as an individual's name, address and email address, as well as any other information that can be attributed to a particular individual.


Collection and use of personal data

We collect and use your data during your registration for a customer account and where necessary to proceed with a purchase. Your data will be transmitted to third parties only as required to perform the contract or for billing purposes. For example, the service providers we employ in the handling of orders (e.g., carriers, payment service providers and banks) will be provided with the data necessary for completing your transaction. In subscribing to a newsletter you agree FracasNoir.com may use the data you have entered to inform you by e-mail about news, promotions, discounts and products. You may revoke your consent at any time with effect for the future, either by written notice to FracasNoir.com, Kenaustraat 4, 2011 MX Haarlem The Netherlands or by email to info@fracasnoir.com. You may also unsubscribe from any newsletter via the link provided at the end of each newsletter. We transfer your data to our service providers only for data administration and hosting purposes. In connection with our newsletter mailings, we may utilise user data to create anonymous user profiles for purposes of market research, advertising or customised newsletter contents. You may object to any such use of your data by notice via post, or email to info@fracasnoir.com, in no particular format. Further, we collect, process and use address and order data for our own marketing purposes. You may object to any such use, processing and transfer of your personal data for marketing purposes, at any time by notice via post or email to info@fracasnoir.com in no particular format. We also collect and use the data you submit to us when using the contact form, for the purpose of processing your inquiries.



We use cookies to optimise the user-friendly navigation and usage of our website. Cookies are small files with text information that are stored on your hard drive while you visit our site. We require the cookies to identify and authorise you after your successful registration in the protected area, for the full duration of your visit. However, cookies also serve to track the preferences of website visitors. This helps us to better customise our website contents to your needs and to improve our offerings to you. Cookies do not allow us to identify users. You may disable these cookies at any time in your browser’s system settings and delete existing cookies. All users may view our offerings without having enabled the cookies. If you opt not to accept cookies, however, you may not be able to benefit from the full features of our website. Some of the cookies we use are automatically deleted from your hard drive after the end of the browser session (session cookies). For example, we need session cookies to be able to offer you the "Basket" function throughout several pages. We also use cookies that remain on your hard drive for a certain period of time (between one day and five years, depending on the cookie) after the browser session. When you revisit our site, it will automatically recall the country you selected at your last visit to our website. These "persistent cookies" are stored on your hard drive and will be deleted by the browser after the given time. The cookies may also be cookies of third party providers.


Use of social plugins

We use social plugins of several providers on our website in the respective standard plugin including Facebook, Twitter, Pinterest, Instagram, Tumblr, YouTube etc.

When you access one of our websites containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin. The plugins may provide their hosts with information such as the date and time of your visit to our websites, your IP address, or the type of browser you use. If you are logged into your account with the plugin provider while visiting our website, the provider may match this information and any data you enter, should you interact with the plugins, to your user account, for instance if you click the corresponding button on our website or post a comment. Your recommendations or comments may be displayed as information, together with your profile name and photograph, in the relevant provider’s service, for instance in search results or in your user profile, or at other places on websites and in advertisements on the internet. If you are not a member of the relevant provider’s service, the provider may under certain circumstances nevertheless obtain and store your IP address. For the purpose and scope of the data collection and further processing and use of your data by the provider as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of listed plugins.

If you are a member of the relevant service and do not wish the service provider to collect data of you via our websites and connect them with the member data stored by the provider, you have to log off from your account with the provider before visiting fracasnoir.com


Storage, correction, deletion and deactivation of your personal data

You may at any time view, modify and delete the data in your customer account which you entered for your registration. Data that are still required to complete the services requested by you, especially the performance and completion of contracts, cannot be deleted. The data will be deactivated upon termination of the contract, and furthermore will be deleted once the applicable retention period provided by law or contract has expired. To request information or any correction or deletion of data, please email to info@fracasnoir.com or send a letter to FracasNoir BV Kenaustraat 4, 2011 MX Haarlem The Netherlands, stating your name and your contact details.